IT Weekly Updates NEW

patch, systems, monthly

Cullowhee, NC — Eastern Time

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Networking and Communications Maintenanc

Event Title: Networking and Communications Maintenance Window, Event Date/Time: The second Sunday of every month, 3am-7am, Event Details: Ongoing network systems firmware and software upgrades, system-wide low impact routing and VLAN changes, non-emergency security patches, firewall security patches and software upgrades, access layer switches, wireless access points (WAP), and phone reboots. This maintenance window does not include major core or Data Center networking switches or routers. Users Impacted: Any user that attempts to access systems listed below may experience connectivity issues while the hardware applies updates and/or reboots: WAP firmware upgrades and reboots , Switch firmware upgrades and reboots , Network systems security patches , Firewall security patches , Firewall software upgrades , Low/No impact routing changes , ClearPass network access control upgrades , Campus-wide desk phone reboots starting at midnight and completing by 7:00am , Contact Information: Please… Event Title: Networking and Communications Maintenance Window. Event Locator: 2025-AGCGMJ. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Sunday, December 14, 2025, 3:00 AM – 7:00 AM. NO LOCATION NEEDED.

Papercut Update to Version 25

Event Date/Time: Monday, December 15th 6pm to 9pm, Event Title: Papercut Update to Version 25 Event Details: On the evening of December 15th, WCU IT Division with update Papercut version 23 to version 25. This update will remediate issues with version 23. The work is scheduled outside normal business hours to minimize the inconvenience for Papercut users. Users Impacted: Campus, Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/ * http://doit.wcu.edu, * 828.227.7487 (local), * 866.928.7487 (toll free), * Available 7:30 a.m. – 6:30 p.m. EST, weekdays (Mon.-Fri.), . Event Title: Papercut Update to Version 25. Event Locator: 2025-AGDLBZ. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Monday, December 15, 2025, 6:00 PM – 9:00 PM. NO LOCATION NEEDED.

Canvas Maintenance Window

Event Title: Canvas Maintenance Window, Event Date/Time: The first and third Thursday of each month between the hours of 1:05am to 3:05am. Event Details: Required scheduled maintenance window for Canvas fixes and upgrades. Users Impacted: This will be a brief outage for all Canvas Faculty/Staff/Student users that will not last more than a few minutes. Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/ * http://doit.wcu.edu, * 828.227.7487 (local), * 866.928.7487 (toll free), * Available 7:30 a.m. – 6:30 p.m. EST, weekdays (Mon.-Fri.). Event Title: Canvas Maintenance Window. Event Locator: 2025-AGCGMF. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Thursday, December 18, 2025, 1:05 AM – 3:05 AM. NO LOCATION NEEDED.

Monthly Patch of Enterprise Systems

Event Title: Monthly Patch of Enterprise Systems, Event Date/Time: The Third Thursday of every month from 2am - 5am, Event Details: IT Staff will be installing routine Windows patches on Internal IT Servers. Users Impacted: Any user that attempts to access systems listed below may see an error while this server reboots after the update. - Banner Report Portal, - Canvas Development server, - Campus Police System, - CBORD CatCard Systems, - OnBase, - Password Reset System, - Records Imaging System, - Room Management Systems and Databases, - Student Email Sign-on System, - Ticketing System, - Vehicle Registration System, - Web Servers for Faculty and Students, - Web-based Application Databases, - Web-based Application Systems, - WCU Data Warehouse, - SharePoint, Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/. * http://doit.wcu.edu, * 828.227.7487… Event Title: Monthly Patch of Enterprise Systems. Event Locator: 2025-AGCGMC. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Thursday, December 18, 2025, 2:00 AM – 5:00 AM. NO LOCATION NEEDED.

Monthly Patch of Internal IT Systems

Event Title: Monthly Patch of Internal IT Systems, Event Date/Time: The third Friday of every month from 1am - 5am, Event Details: IT Staff will be installing routine Windows patches on Internal IT Servers. Users Impacted: Any user that attempts to access ithelp.wcu.edu may see an error while this server reboots after the update. Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at ithelp.wcu.edu. doit.wcu.edu, 828.227.7487 (local), 866.928.7487 (toll free), Available 7:30 a.m. – 6:30 p.m. ET, weekdays (M-F). Event Title: Monthly Patch of Internal IT Systems. Event Locator: 2025-AGCGLH. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Friday, December 19, 2025, 1:00 AM – 5:00 AM. NO LOCATION NEEDED.

Monthly Patch of Departmental Systems

Event Title: Monthly Patch of Departmental Systems, Event Date/Time: The third Saturday of every month from 2am - 4am, Event Details: IT Staff will be installing routine Windows patches on Departmental Servers. Users Impacted: Any user that attempts to access services below may see an error while this server reboots after the update. - H: drive file share, - Print Shop Pro, - Digital Signage, - Classroom applications – concurrently licensed, - Library Digital Records share, - SPSS, - KSAN, - Campus HVAC controls, - HHS Clinic server, Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/ * http://doit.wcu.edu, * 828.227.7487 (local), * 866.928.7487 (toll free), * Available 7:30 a.m. – 6:30 p.m. EST, weekdays (Mon.-Fri.). Event Title: Monthly Patch of Departmental Systems. Event Locator: 2025-AGCGLM. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Saturday, December 20, 2025, 2:00 AM – 4:00 AM. NO LOCATION NEEDED.

Monthly Patch of Internal IT Systems

Event Title: Monthly Patch of Internal IT Systems, Event Date/Time: The fourth Friday of every month from 1am - 5am, Event Details: IT Staff will be installing routine Windows patches on Internal IT Servers. Users Impacted: Any user that attempts to access systems listed below may see an error while this server reboots after the update. WCU Data Warehouse , IT file shares , GlobalView , Extron , Geosciences file share , Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/ * http://doit.wcu.edu, * 828.227.7487 (local), * 866.928.7487 (toll free), * Available 7:30 a.m. – 6:30 p.m. EST, weekdays (Mon.-Fri.). Event Title: Monthly Patch of Internal IT Systems. Event Locator: 2025-AGCGLJ. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Friday, December 26, 2025, 1:00 AM – 5:00 AM. NO LOCATION NEEDED.

Monthly Patch of Departmental Systems

Event Title: Monthly Patch of Departmental Systems, Event Date/Time: The fourth Saturday of every month from 1am - 4am, Event Details: IT Staff will be installing routine Windows patches on departmental servers. Users Impacted: Any user that attempts to access services below may see an error while this server reboots after the update. - Admission Pro, - Print Shop and Facilities file share, - Titanium, - Network Setup, - Atlas Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/ * http://doit.wcu.edu, * 828.227.7487 (local), * 866.928.7487 (toll free), * Available 7:30 a.m. – 6:30 p.m. EST, weekdays (Mon.-Fri.). Event Title: Monthly Patch of Departmental Systems. Event Locator: 2025-AGCGMB. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Saturday, December 27, 2025, 1:00 AM – 4:00 AM. NO LOCATION NEEDED.

Canvas Maintenance Window

Event Title: Canvas Maintenance Window, Event Date/Time: The first and third Thursday of each month between the hours of 1:05am to 3:05am. Event Details: Required scheduled maintenance window for Canvas fixes and upgrades. Users Impacted: This will be a brief outage for all Canvas Faculty/Staff/Student users that will not last more than a few minutes. Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/ * http://doit.wcu.edu, * 828.227.7487 (local), * 866.928.7487 (toll free), * Available 7:30 a.m. – 6:30 p.m. EST, weekdays (Mon.-Fri.). Event Title: Canvas Maintenance Window. Event Locator: 2025-AGCGMD. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Thursday, January 1, 2026, 1:05 AM – 3:05 AM. NO LOCATION NEEDED.

Winter Break Data Center Outage

Event Date/Time: Saturday, 1/3/26, 6:00am – Sunday, 1/4/26, 8:00pm, Event Title: Winter Break Data Center Outage, Event Details: On Saturday, January 3, 2026, from 6:00 a.m. until Sunday, January 4, 2026, at 8:00 p.m. IT Division staff will perform system maintenance to ensure the reliability and safety of the data center. During the maintenance work, system access (including VCAT) may be sporadic or unavailable; there will be rolling outages of systems throughout the day, which will affect the availability of all critical and non-critical systems located in the data center. Some services WILL NOT be affected by this outage, including Banner, the university’s main WCU.edu website, Canvas, myWCU, and email. Users Impacted: Campus, Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/ * http://doit.wcu.edu, * 828.227.7487 (local), * 866.928.7487… Event Title: Winter Break Data Center Outage. Event Locator: 2025-AGDLCC. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Saturday, January 3, 2026, 6:00 AM – Sunday, January 4, 2026, 8:00 PM. NO LOCATION NEEDED.

Networking and Communications Maintenanc

Event Title: Networking and Communications Maintenance Window, Event Date/Time: The second Sunday of every month, 3am-7am, Event Details: Ongoing network systems firmware and software upgrades, system-wide low impact routing and VLAN changes, non-emergency security patches, firewall security patches and software upgrades, access layer switches, wireless access points (WAP), and phone reboots. This maintenance window does not include major core or Data Center networking switches or routers. Users Impacted: Any user that attempts to access systems listed below may experience connectivity issues while the hardware applies updates and/or reboots: WAP firmware upgrades and reboots , Switch firmware upgrades and reboots , Network systems security patches , Firewall security patches , Firewall software upgrades , Low/No impact routing changes , ClearPass network access control upgrades , Campus-wide desk phone reboots starting at midnight and completing by 7:00am , Contact Information: Please… Event Title: Networking and Communications Maintenance Window. Event Locator: 2025-AGCGMJ. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Sunday, January 11, 2026, 3:00 AM – 7:00 AM. NO LOCATION NEEDED.

Canvas Maintenance Window

Event Title: Canvas Maintenance Window, Event Date/Time: The first and third Thursday of each month between the hours of 1:05am to 3:05am. Event Details: Required scheduled maintenance window for Canvas fixes and upgrades. Users Impacted: This will be a brief outage for all Canvas Faculty/Staff/Student users that will not last more than a few minutes. Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/ * http://doit.wcu.edu, * 828.227.7487 (local), * 866.928.7487 (toll free), * Available 7:30 a.m. – 6:30 p.m. EST, weekdays (Mon.-Fri.). Event Title: Canvas Maintenance Window. Event Locator: 2025-AGCGMF. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Thursday, January 15, 2026, 1:05 AM – 3:05 AM. NO LOCATION NEEDED.

Monthly Patch of Enterprise Systems

Event Title: Monthly Patch of Enterprise Systems, Event Date/Time: The Third Thursday of every month from 2am - 5am, Event Details: IT Staff will be installing routine Windows patches on Internal IT Servers. Users Impacted: Any user that attempts to access systems listed below may see an error while this server reboots after the update. - Banner Report Portal, - Canvas Development server, - Campus Police System, - CBORD CatCard Systems, - OnBase, - Password Reset System, - Records Imaging System, - Room Management Systems and Databases, - Student Email Sign-on System, - Ticketing System, - Vehicle Registration System, - Web Servers for Faculty and Students, - Web-based Application Databases, - Web-based Application Systems, - WCU Data Warehouse, - SharePoint, Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/. * http://doit.wcu.edu, * 828.227.7487… Event Title: Monthly Patch of Enterprise Systems. Event Locator: 2025-AGCGMC. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Thursday, January 15, 2026, 2:00 AM – 5:00 AM. NO LOCATION NEEDED.

Monthly Patch of Internal IT Systems

Event Title: Monthly Patch of Internal IT Systems, Event Date/Time: The third Friday of every month from 1am - 5am, Event Details: IT Staff will be installing routine Windows patches on Internal IT Servers. Users Impacted: Any user that attempts to access ithelp.wcu.edu may see an error while this server reboots after the update. Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at ithelp.wcu.edu. doit.wcu.edu, 828.227.7487 (local), 866.928.7487 (toll free), Available 7:30 a.m. – 6:30 p.m. ET, weekdays (M-F). Event Title: Monthly Patch of Internal IT Systems. Event Locator: 2025-AGCGLH. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Friday, January 16, 2026, 1:00 AM – 5:00 AM. NO LOCATION NEEDED.

Monthly Patch of Departmental Systems

Event Title: Monthly Patch of Departmental Systems, Event Date/Time: The third Saturday of every month from 2am - 4am, Event Details: IT Staff will be installing routine Windows patches on Departmental Servers. Users Impacted: Any user that attempts to access services below may see an error while this server reboots after the update. - H: drive file share, - Print Shop Pro, - Digital Signage, - Classroom applications – concurrently licensed, - Library Digital Records share, - SPSS, - KSAN, - Campus HVAC controls, - HHS Clinic server, Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/ * http://doit.wcu.edu, * 828.227.7487 (local), * 866.928.7487 (toll free), * Available 7:30 a.m. – 6:30 p.m. EST, weekdays (Mon.-Fri.). Event Title: Monthly Patch of Departmental Systems. Event Locator: 2025-AGCGLM. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Saturday, January 17, 2026, 2:00 AM – 4:00 AM. NO LOCATION NEEDED.

Monthly Patch of Internal IT Systems

Event Title: Monthly Patch of Internal IT Systems, Event Date/Time: The fourth Friday of every month from 1am - 5am, Event Details: IT Staff will be installing routine Windows patches on Internal IT Servers. Users Impacted: Any user that attempts to access systems listed below may see an error while this server reboots after the update. WCU Data Warehouse , IT file shares , GlobalView , Extron , Geosciences file share , Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/ * http://doit.wcu.edu, * 828.227.7487 (local), * 866.928.7487 (toll free), * Available 7:30 a.m. – 6:30 p.m. EST, weekdays (Mon.-Fri.). Event Title: Monthly Patch of Internal IT Systems. Event Locator: 2025-AGCGLJ. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Friday, January 23, 2026, 1:00 AM – 5:00 AM. NO LOCATION NEEDED.

Monthly Patch of Departmental Systems

Event Title: Monthly Patch of Departmental Systems, Event Date/Time: The fourth Saturday of every month from 1am - 4am, Event Details: IT Staff will be installing routine Windows patches on departmental servers. Users Impacted: Any user that attempts to access services below may see an error while this server reboots after the update. - Admission Pro, - Print Shop and Facilities file share, - Titanium, - Network Setup, - Atlas Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/ * http://doit.wcu.edu, * 828.227.7487 (local), * 866.928.7487 (toll free), * Available 7:30 a.m. – 6:30 p.m. EST, weekdays (Mon.-Fri.). Event Title: Monthly Patch of Departmental Systems. Event Locator: 2025-AGCGMB. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Saturday, January 24, 2026, 1:00 AM – 4:00 AM. NO LOCATION NEEDED.

Canvas Maintenance Window

Event Title: Canvas Maintenance Window, Event Date/Time: The first and third Thursday of each month between the hours of 1:05am to 3:05am. Event Details: Required scheduled maintenance window for Canvas fixes and upgrades. Users Impacted: This will be a brief outage for all Canvas Faculty/Staff/Student users that will not last more than a few minutes. Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/ * http://doit.wcu.edu, * 828.227.7487 (local), * 866.928.7487 (toll free), * Available 7:30 a.m. – 6:30 p.m. EST, weekdays (Mon.-Fri.). Event Title: Canvas Maintenance Window. Event Locator: 2025-AGCGMD. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Thursday, February 5, 2026, 1:05 AM – 3:05 AM. NO LOCATION NEEDED.

Networking and Communications Maintenanc

Event Title: Networking and Communications Maintenance Window, Event Date/Time: The second Sunday of every month, 3am-7am, Event Details: Ongoing network systems firmware and software upgrades, system-wide low impact routing and VLAN changes, non-emergency security patches, firewall security patches and software upgrades, access layer switches, wireless access points (WAP), and phone reboots. This maintenance window does not include major core or Data Center networking switches or routers. Users Impacted: Any user that attempts to access systems listed below may experience connectivity issues while the hardware applies updates and/or reboots: WAP firmware upgrades and reboots , Switch firmware upgrades and reboots , Network systems security patches , Firewall security patches , Firewall software upgrades , Low/No impact routing changes , ClearPass network access control upgrades , Campus-wide desk phone reboots starting at midnight and completing by 7:00am , Contact Information: Please… Event Title: Networking and Communications Maintenance Window. Event Locator: 2025-AGCGMJ. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Sunday, February 8, 2026, 3:00 AM – 7:00 AM. NO LOCATION NEEDED.

Canvas Maintenance Window

Event Title: Canvas Maintenance Window, Event Date/Time: The first and third Thursday of each month between the hours of 1:05am to 3:05am. Event Details: Required scheduled maintenance window for Canvas fixes and upgrades. Users Impacted: This will be a brief outage for all Canvas Faculty/Staff/Student users that will not last more than a few minutes. Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/ * http://doit.wcu.edu, * 828.227.7487 (local), * 866.928.7487 (toll free), * Available 7:30 a.m. – 6:30 p.m. EST, weekdays (Mon.-Fri.). Event Title: Canvas Maintenance Window. Event Locator: 2025-AGCGMF. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Thursday, February 19, 2026, 1:05 AM – 3:05 AM. NO LOCATION NEEDED.

Monthly Patch of Enterprise Systems

Event Title: Monthly Patch of Enterprise Systems, Event Date/Time: The Third Thursday of every month from 2am - 5am, Event Details: IT Staff will be installing routine Windows patches on Internal IT Servers. Users Impacted: Any user that attempts to access systems listed below may see an error while this server reboots after the update. - Banner Report Portal, - Canvas Development server, - Campus Police System, - CBORD CatCard Systems, - OnBase, - Password Reset System, - Records Imaging System, - Room Management Systems and Databases, - Student Email Sign-on System, - Ticketing System, - Vehicle Registration System, - Web Servers for Faculty and Students, - Web-based Application Databases, - Web-based Application Systems, - WCU Data Warehouse, - SharePoint, Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/. * http://doit.wcu.edu, * 828.227.7487… Event Title: Monthly Patch of Enterprise Systems. Event Locator: 2025-AGCGMC. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Thursday, February 19, 2026, 2:00 AM – 5:00 AM. NO LOCATION NEEDED.

Monthly Patch of Internal IT Systems

Event Title: Monthly Patch of Internal IT Systems, Event Date/Time: The third Friday of every month from 1am - 5am, Event Details: IT Staff will be installing routine Windows patches on Internal IT Servers. Users Impacted: Any user that attempts to access ithelp.wcu.edu may see an error while this server reboots after the update. Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at ithelp.wcu.edu. doit.wcu.edu, 828.227.7487 (local), 866.928.7487 (toll free), Available 7:30 a.m. – 6:30 p.m. ET, weekdays (M-F). Event Title: Monthly Patch of Internal IT Systems. Event Locator: 2025-AGCGLH. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Friday, February 20, 2026, 1:00 AM – 5:00 AM. NO LOCATION NEEDED.

Monthly Patch of Departmental Systems

Event Title: Monthly Patch of Departmental Systems, Event Date/Time: The third Saturday of every month from 2am - 4am, Event Details: IT Staff will be installing routine Windows patches on Departmental Servers. Users Impacted: Any user that attempts to access services below may see an error while this server reboots after the update. - H: drive file share, - Print Shop Pro, - Digital Signage, - Classroom applications – concurrently licensed, - Library Digital Records share, - SPSS, - KSAN, - Campus HVAC controls, - HHS Clinic server, Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/ * http://doit.wcu.edu, * 828.227.7487 (local), * 866.928.7487 (toll free), * Available 7:30 a.m. – 6:30 p.m. EST, weekdays (Mon.-Fri.). Event Title: Monthly Patch of Departmental Systems. Event Locator: 2025-AGCGLM. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Saturday, February 21, 2026, 2:00 AM – 4:00 AM. NO LOCATION NEEDED.

Monthly Patch of Internal IT Systems

Event Title: Monthly Patch of Internal IT Systems, Event Date/Time: The fourth Friday of every month from 1am - 5am, Event Details: IT Staff will be installing routine Windows patches on Internal IT Servers. Users Impacted: Any user that attempts to access systems listed below may see an error while this server reboots after the update. WCU Data Warehouse , IT file shares , GlobalView , Extron , Geosciences file share , Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/ * http://doit.wcu.edu, * 828.227.7487 (local), * 866.928.7487 (toll free), * Available 7:30 a.m. – 6:30 p.m. EST, weekdays (Mon.-Fri.). Event Title: Monthly Patch of Internal IT Systems. Event Locator: 2025-AGCGLJ. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Friday, February 27, 2026, 1:00 AM – 5:00 AM. NO LOCATION NEEDED.

Monthly Patch of Departmental Systems

Event Title: Monthly Patch of Departmental Systems, Event Date/Time: The fourth Saturday of every month from 1am - 4am, Event Details: IT Staff will be installing routine Windows patches on departmental servers. Users Impacted: Any user that attempts to access services below may see an error while this server reboots after the update. - Admission Pro, - Print Shop and Facilities file share, - Titanium, - Network Setup, - Atlas Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/ * http://doit.wcu.edu, * 828.227.7487 (local), * 866.928.7487 (toll free), * Available 7:30 a.m. – 6:30 p.m. EST, weekdays (Mon.-Fri.). Event Title: Monthly Patch of Departmental Systems. Event Locator: 2025-AGCGMB. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Saturday, February 28, 2026, 1:00 AM – 4:00 AM. NO LOCATION NEEDED.