IT Weekly Updates NEW

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Enable RansomCare Kill Switch

Event Date/Time: 7/6/22 8am-10am, Event Title: Enable RansomCare Kill Switch, Event Details: IT will be implementing a RansomWare monitoring and alerting tool for Faculty and Staff Computers. Users Impacted: Faculty and Staff, Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/  , *  http://doit.wcu.edu, * 828.227.7487 (local), * 866.928.7487 (toll free), * Available 7:30 a.m. – 6:30 p.m. EST, weekdays (Mon.-Fri.). Event Title: Enable RansomCare Kill Switch. Wednesday, July 6, 2022, 8:00 AM – 10:00 AM. NO LOCATION NEEDED.

Move Group of Access Points to Clearpass

Event Date/Time: 6 July 2022 1300-1400, Event Title: Move Group of Access Points to Clearpass for Authentication, Event Details: Networking will be moving the first set of AP's to Clearpass authentication for eduroam.                Users Impacted: All Admin and Academic buildings on Cullowhee Campus, Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/  , *  http://doit.wcu.edu, * 828.227.7487 (local), * 866.928.7487 (toll free), * Available 7:30 a.m. – 6:30 p.m. EST, weekdays (Mon.-Fri.). Event Title: Move Group of Access Points to Clearpass for Authentication. Wednesday, July 6, 2022, 1:00 PM – 2:00 PM. NO LOCATION NEEDED.

Canvas Maintenance Window

Event Date/Time: 1st & 3rd Thursday of each month between the hours of 1:05am to 3:05am. Event Title: Canvas Maintenance Window, Event Details: Required scheduled maintenance window for Canvas fixes and upgrades. Users Impacted: This will be a brief outage for all Canvas Faculty/Staff/Student users that will not last more than a few minutes. Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/  , *  http://doit.wcu.edu, * 828.227.7487 (local), * 866.928.7487 (toll free), * Available 7:30 a.m. – 6:30 p.m. EST, weekdays (Mon.-Fri.). Event Title: Canvas Maintenance Window. Thursday, July 7, 2022, 1:05 AM – 3:05 AM. NO LOCATION NEEDED.

NetApp OnTap Upgrade

Event Date/Time: 7/7/2022 8 AM - 12 PM, Event Title: NetApp OnTap Upgrade, Event Details: Data Center Services will be performing a non-disruptive upgrade to our OnTap storage systems. This should be a non-disruptive upgrade however if you see any issues please contact the IT Help Desk. Users Impacted: WCU Users, Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/  , *  http://doit.wcu.edu, * 828.227.7487 (local), * 866.928.7487 (toll free), * Available 7:30 a.m. – 6:30 p.m. EST, weekdays (Mon.-Fri.). Event Title: NetApp OnTap Upgrade. Thursday, July 7, 2022, 8:00 AM – 12:00 PM. NO LOCATION NEEDED.

1M 8.2 updates

Event Date/Time: 7/7/22 11:00am – 7/8/22 4:00pm, Event Title: 1M 8.2 updates, Event Details: Upgrade on One Identity Database is scheduled for 7/7/22 at 11:00 am until 7/8/22 at 4:00 pm.  The identity management portal and associated processes will be unavailable during this process.  Users will be notified of outage.                Users Impacted: One Identity database users, Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/  , *  http://doit.wcu.edu, * 828.227.7487 (local), * 866.928.7487 (toll free), * Available 7:30 a.m. – 6:30 p.m. EST, weekdays (Mon.-Fri.). Event Title: 1M 8.2 updates. Thursday, July 7, 2022, 11:00 AM – Friday, July 8, 2022, 4:00 PM. NO LOCATION NEEDED.

Summer Data Center Outage

  Event Date/Time: Saturday, 7/9/22 8:00am – 7/10/22 8:00pm,   Event Title: Summer Data Center Outage, Event Details: IT Division staff will perform system maintenance to ensure the reliability and safety of the data center. During the maintenance  work, system access may be sporadic or unavailable; there will be rolling outages of systems throughout the day, which will affect the availability of all critical and non-critical systems located in the data center. Some services WILL NOT be affected by this outage including Banner, the university’s main WCU.edu website, myWCU, and Office 365 (e.g. email). Users Impacted: Campus,   Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/  ,   *  http://doit.wcu.edu, * 828.227.7487 (local), * 866.928.7487 (toll free), * Available 7:30 a.m. – 6:30 p.m. EST, weekdays (Mon.-Fri.). Event Title: Summer Data Center Outage. Saturday, July 9, 2022, 8:00 AM – Sunday, July 10, 2022, 8:00 PM. NO LOCATION NEEDED.

Change password length requirements

Event Date/Time: 11 July 2022 – 29 Aug 2022, Event Title: Change password length requirements, Event Details:  Due to recent security concerns and current best practice, the new password length requirement will be 12 characters.  This change will be rolled out to users incrementally over the next 6 weeks. Users Impacted: All Users, Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/  , *  http://doit.wcu.edu, * 828.227.7487 (local), * 866.928.7487 (toll free), * Available 7:30 a.m. – 6:30 p.m. EST, weekdays (Mon.-Fri.). Event Title: Change password length requirements. Monday, July 11, 2022, 12:00 AM – Monday, August 29, 2022, 11:30 PM. NO LOCATION NEEDED.

Canvas Maintenance Window

Event Date/Time: 1st & 3rd Thursday of each month between the hours of 1:05am to 3:05am. Event Title: Canvas Maintenance Window, Event Details: Required scheduled maintenance window for Canvas fixes and upgrades. Users Impacted: This will be a brief outage for all Canvas Faculty/Staff/Student users that will not last more than a few minutes. Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/  , *  http://doit.wcu.edu, * 828.227.7487 (local), * 866.928.7487 (toll free), * Available 7:30 a.m. – 6:30 p.m. EST, weekdays (Mon.-Fri.). Event Title: Canvas Maintenance Window. Thursday, July 21, 2022, 1:05 AM – 3:05 AM. NO LOCATION NEEDED.

Canvas Maintenance Window

Event Date/Time: 1st & 3rd Thursday of each month between the hours of 1:05am to 3:05am. Event Title: Canvas Maintenance Window, Event Details: Required scheduled maintenance window for Canvas fixes and upgrades. Users Impacted: This will be a brief outage for all Canvas Faculty/Staff/Student users that will not last more than a few minutes. Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/  , *  http://doit.wcu.edu, * 828.227.7487 (local), * 866.928.7487 (toll free), * Available 7:30 a.m. – 6:30 p.m. EST, weekdays (Mon.-Fri.). Event Title: Canvas Maintenance Window. Thursday, August 4, 2022, 1:05 AM – 3:05 AM. NO LOCATION NEEDED.

Canvas Maintenance Window

Event Date/Time: 1st & 3rd Thursday of each month between the hours of 1:05am to 3:05am. Event Title: Canvas Maintenance Window, Event Details: Required scheduled maintenance window for Canvas fixes and upgrades. Users Impacted: This will be a brief outage for all Canvas Faculty/Staff/Student users that will not last more than a few minutes. Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/  , *  http://doit.wcu.edu, * 828.227.7487 (local), * 866.928.7487 (toll free), * Available 7:30 a.m. – 6:30 p.m. EST, weekdays (Mon.-Fri.). Event Title: Canvas Maintenance Window. Thursday, August 18, 2022, 1:05 AM – 3:05 AM. NO LOCATION NEEDED.

Canvas Maintenance Window

Event Date/Time: 1st & 3rd Thursday of each month between the hours of 1:05am to 3:05am. Event Title: Canvas Maintenance Window, Event Details: Required scheduled maintenance window for Canvas fixes and upgrades. Users Impacted: This will be a brief outage for all Canvas Faculty/Staff/Student users that will not last more than a few minutes. Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/  , *  http://doit.wcu.edu, * 828.227.7487 (local), * 866.928.7487 (toll free), * Available 7:30 a.m. – 6:30 p.m. EST, weekdays (Mon.-Fri.). Event Title: Canvas Maintenance Window. Thursday, September 1, 2022, 1:05 AM – 3:05 AM. NO LOCATION NEEDED.

Canvas Maintenance Window

Event Date/Time: 1st & 3rd Thursday of each month between the hours of 1:05am to 3:05am. Event Title: Canvas Maintenance Window, Event Details: Required scheduled maintenance window for Canvas fixes and upgrades. Users Impacted: This will be a brief outage for all Canvas Faculty/Staff/Student users that will not last more than a few minutes. Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/  , *  http://doit.wcu.edu, * 828.227.7487 (local), * 866.928.7487 (toll free), * Available 7:30 a.m. – 6:30 p.m. EST, weekdays (Mon.-Fri.). Event Title: Canvas Maintenance Window. Thursday, September 15, 2022, 1:05 AM – 3:05 AM. NO LOCATION NEEDED.