IT Weekly Updates NEW

Cullowhee, NC — Eastern Time

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One Identity Version Upgrade

Event Date/Time: Tuesday, 6/10/25, 11:00am – Wednesday, 6/11/25, 5:00pm, Event Title: One Identity Version Upgrade, Event Details: WCU IT will be upgrading our Identity Management Systems. This upgrade will bring enhanced features, improved performance, a new user portal, and a more secure and scalable infrastructure to support our identity governance needs. Users Impacted: Campus, Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/ * http://doit.wcu.edu, * 828.227.7487 (local), * 866.928.7487 (toll free), * Available 7:30 a.m. – 6:30 p.m. EST, weekdays (Mon.-Fri.). Event Title: One Identity Version Upgrade. Event Locator: 2025-AGBQPQ. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Tuesday, June 10, 2025, 11:00 AM – Wednesday, June 11, 2025, 5:00 PM. NO LOCATION NEEDED.

ServiceNow Implementation

Event Date/Time: Tuesday, 6/24/25, 7:00am – 8:00am, Event Title: ServiceNow Implementation, Event Details: IT staff will launch ServiceNow to replace Cherwell Service Desk. IT Help will have a new way to submit IT-related tickets for support requests and to report incidents. Users Impacted: Campus, Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/ * http://doit.wcu.edu, * 828.227.7487 (local), * 866.928.7487 (toll free), * Available 7:30 a.m. – 6:30 p.m. EST, weekdays (Mon.-Fri.), . Event Title: ServiceNow Implementation. Event Locator: 2025-AGBTTL. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Tuesday, June 24, 2025, 7:00 AM – 8:00 AM. NO LOCATION NEEDED.

Clearspan Datacenter Migration

Event Date/Time: Wednesday, 7/9/25, noon – Sunday, 7/13/25, midnight, Event Title: Clearspan Datacenter Migration, Event Details: WCU's campus phone service will be migrated from Clearspan Internet2 servers to Clearspan Cloud Services servers. This will involve an outage for all desk phones and softphones. Users Impacted: Campus, Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/ * http://doit.wcu.edu, * 828.227.7487 (local), * 866.928.7487 (toll free), * Available 7:30 a.m. – 6:30 p.m. EST, weekdays (Mon.-Fri.). Event Title: Clearspan Datacenter Migration. Event Locator: 2025-AGBTXT. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Wednesday, July 9, 2025, 12:00 PM – Sunday, July 13, 2025, 11:59 PM. NO LOCATION NEEDED.

Summer Data Center Outage

Event Date/Time: Saturday, 7/12/25, 6:00am – 8:00pm and Sunday, 7/13/25, 6:00am - 8:00pm, Event Title: Summer Data Center Outage, Event Details: On Saturday, July 12, 2025, 6:00 a.m. - 8:00 p.m. and Sunday, July 13, 6:00 a.m. - 8:00 p.m. IT Division staff will perform system maintenance to ensure the reliability and safety of the data center. During the maintenance work, system access (including VCAT) may be sporadic or unavailable; there will be rolling outages of systems throughout the day, which will affect the availability of all critical and non-critical systems located in the data center. Some services WILL NOT be affected by this outage including Banner, the university’s main WCU.edu website, Canvas, myWCU, and email. Users Impacted: Campus, Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/, * http://doit.wcu.edu, * 828.227.7487… Event Title: Summer Data Center Outage. Event Locator: 2025-AGBMVK. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Saturday, July 12, 2025, 6:00 AM – Sunday, July 13, 2025, 8:00 PM. NO LOCATION NEEDED.