IT Weekly Updates NEW

systems, monthly, patch

Cullowhee, NC — Eastern Time

This hCalendar-compliant page is optimized for search engines. View this calendar as published at www.wcu.edu.

Canvas Maintenance Window

Event Title: Canvas Maintenance Window, Event Date/Time: The first and third Thursday of each month between the hours of 1:05am to 3:05am. Event Details: Required scheduled maintenance window for Canvas fixes and upgrades. Users Impacted: This will be a brief outage for all Canvas Faculty/Staff/Student users that will not last more than a few minutes. Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/ * http://doit.wcu.edu, * 828.227.7487 (local), * 866.928.7487 (toll free), * Available 7:30 a.m. – 6:30 p.m. EST, weekdays (Mon.-Fri.). Event Title: Canvas Maintenance Window. Event Locator: 2025-AGCGMF. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Thursday, September 18, 2025, 1:05 AM – 3:05 AM. NO LOCATION NEEDED.

Monthly Patch of Enterprise Systems

Event Title: Monthly Patch of Enterprise Systems, Event Date/Time: The Third Thursday of every month from 2am - 5am, Event Details: IT Staff will be installing routine Windows patches on Internal IT Servers. Users Impacted: Any user that attempts to access systems listed below may see an error while this server reboots after the update. - Banner Report Portal, - Canvas Development server, - Campus Police System, - CBORD CatCard Systems, - OnBase, - Password Reset System, - Records Imaging System, - Room Management Systems and Databases, - Student Email Sign-on System, - Ticketing System, - Vehicle Registration System, - Web Servers for Faculty and Students, - Web-based Application Databases, - Web-based Application Systems, - WCU Data Warehouse, - SharePoint, Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/. * http://doit.wcu.edu, * 828.227.7487… Event Title: Monthly Patch of Enterprise Systems. Event Locator: 2025-AGCGMC. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Thursday, September 18, 2025, 2:00 AM – 5:00 AM. NO LOCATION NEEDED.

Monthly Patch of Internal IT Systems

Event Title: Monthly Patch of Internal IT Systems, Event Date/Time: The third Friday of every month from 1am - 5am, Event Details: IT Staff will be installing routine Windows patches on Internal IT Servers. Users Impacted: Any user that attempts to access ithelp.wcu.edu may see an error while this server reboots after the update. Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at ithelp.wcu.edu. doit.wcu.edu, 828.227.7487 (local), 866.928.7487 (toll free), Available 7:30 a.m. – 6:30 p.m. ET, weekdays (M-F). Event Title: Monthly Patch of Internal IT Systems. Event Locator: 2025-AGCGLH. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Friday, September 19, 2025, 1:00 AM – 5:00 AM. NO LOCATION NEEDED.

Monthly Patch of Departmental Systems

Event Title: Monthly Patch of Departmental Systems, Event Date/Time: The third Saturday of every month from 2am - 4am, Event Details: IT Staff will be installing routine Windows patches on Departmental Servers. Users Impacted: Any user that attempts to access services below may see an error while this server reboots after the update. - H: drive file share, - Print Shop Pro, - Digital Signage, - Classroom applications – concurrently licensed, - Library Digital Records share, - SPSS, - KSAN, - Campus HVAC controls, - HHS Clinic server, Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/ * http://doit.wcu.edu, * 828.227.7487 (local), * 866.928.7487 (toll free), * Available 7:30 a.m. – 6:30 p.m. EST, weekdays (Mon.-Fri.). Event Title: Monthly Patch of Departmental Systems. Event Locator: 2025-AGCGLM. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Saturday, September 20, 2025, 2:00 AM – 4:00 AM. NO LOCATION NEEDED.

Monthly Patch of Internal IT Systems

Event Title: Monthly Patch of Internal IT Systems, Event Date/Time: The fourth Friday of every month from 1am - 5am, Event Details: IT Staff will be installing routine Windows patches on Internal IT Servers. Users Impacted: Any user that attempts to access systems listed below may see an error while this server reboots after the update. WCU Data Warehouse , IT file shares , GlobalView , Extron , Geosciences file share , Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/ * http://doit.wcu.edu, * 828.227.7487 (local), * 866.928.7487 (toll free), * Available 7:30 a.m. – 6:30 p.m. EST, weekdays (Mon.-Fri.). Event Title: Monthly Patch of Internal IT Systems. Event Locator: 2025-AGCGLJ. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Friday, September 26, 2025, 1:00 AM – 5:00 AM. NO LOCATION NEEDED.

Monthly Patch of Departmental Systems

Event Title: Monthly Patch of Departmental Systems, Event Date/Time: The fourth Saturday of every month from 1am - 4am, Event Details: IT Staff will be installing routine Windows patches on departmental servers. Users Impacted: Any user that attempts to access services below may see an error while this server reboots after the update. - Admission Pro, - Print Shop and Facilities file share, - Titanium, - Network Setup, - Atlas Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/ * http://doit.wcu.edu, * 828.227.7487 (local), * 866.928.7487 (toll free), * Available 7:30 a.m. – 6:30 p.m. EST, weekdays (Mon.-Fri.). Event Title: Monthly Patch of Departmental Systems. Event Locator: 2025-AGCGMB. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Saturday, September 27, 2025, 1:00 AM – 4:00 AM. NO LOCATION NEEDED.

Canvas Maintenance Window

Event Title: Canvas Maintenance Window, Event Date/Time: The first and third Thursday of each month between the hours of 1:05am to 3:05am. Event Details: Required scheduled maintenance window for Canvas fixes and upgrades. Users Impacted: This will be a brief outage for all Canvas Faculty/Staff/Student users that will not last more than a few minutes. Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/ * http://doit.wcu.edu, * 828.227.7487 (local), * 866.928.7487 (toll free), * Available 7:30 a.m. – 6:30 p.m. EST, weekdays (Mon.-Fri.). Event Title: Canvas Maintenance Window. Event Locator: 2025-AGCGMD. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Thursday, October 2, 2025, 1:05 AM – 3:05 AM. NO LOCATION NEEDED.

Networking and Communications Maintenanc

Event Title: Networking and Communications Maintenance Window, Event Date/Time: The second Sunday of every month, 3am-7am, Event Details: Ongoing network systems firmware and software upgrades, system-wide low impact routing and VLAN changes, non-emergency security patches, firewall security patches and software upgrades, access layer switches, wireless access points (WAP), and phone reboots. This maintenance window does not include major core or Data Center networking switches or routers. Users Impacted: Any user that attempts to access systems listed below may experience connectivity issues while the hardware applies updates and/or reboots: WAP firmware upgrades and reboots , Switch firmware upgrades and reboots , Network systems security patches , Firewall security patches , Firewall software upgrades , Low/No impact routing changes , ClearPass network access control upgrades , Campus-wide desk phone reboots starting at midnight and completing by 7:00am , Contact Information: Please… Event Title: Networking and Communications Maintenance Window. Event Locator: 2025-AGCGMJ. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Sunday, October 12, 2025, 3:00 AM – 7:00 AM. NO LOCATION NEEDED.

Canvas Maintenance Window

Event Title: Canvas Maintenance Window, Event Date/Time: The first and third Thursday of each month between the hours of 1:05am to 3:05am. Event Details: Required scheduled maintenance window for Canvas fixes and upgrades. Users Impacted: This will be a brief outage for all Canvas Faculty/Staff/Student users that will not last more than a few minutes. Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/ * http://doit.wcu.edu, * 828.227.7487 (local), * 866.928.7487 (toll free), * Available 7:30 a.m. – 6:30 p.m. EST, weekdays (Mon.-Fri.). Event Title: Canvas Maintenance Window. Event Locator: 2025-AGCGMF. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Thursday, October 16, 2025, 1:05 AM – 3:05 AM. NO LOCATION NEEDED.

Monthly Patch of Enterprise Systems

Event Title: Monthly Patch of Enterprise Systems, Event Date/Time: The Third Thursday of every month from 2am - 5am, Event Details: IT Staff will be installing routine Windows patches on Internal IT Servers. Users Impacted: Any user that attempts to access systems listed below may see an error while this server reboots after the update. - Banner Report Portal, - Canvas Development server, - Campus Police System, - CBORD CatCard Systems, - OnBase, - Password Reset System, - Records Imaging System, - Room Management Systems and Databases, - Student Email Sign-on System, - Ticketing System, - Vehicle Registration System, - Web Servers for Faculty and Students, - Web-based Application Databases, - Web-based Application Systems, - WCU Data Warehouse, - SharePoint, Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/. * http://doit.wcu.edu, * 828.227.7487… Event Title: Monthly Patch of Enterprise Systems. Event Locator: 2025-AGCGMC. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Thursday, October 16, 2025, 2:00 AM – 5:00 AM. NO LOCATION NEEDED.

Monthly Patch of Internal IT Systems

Event Title: Monthly Patch of Internal IT Systems, Event Date/Time: The third Friday of every month from 1am - 5am, Event Details: IT Staff will be installing routine Windows patches on Internal IT Servers. Users Impacted: Any user that attempts to access ithelp.wcu.edu may see an error while this server reboots after the update. Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at ithelp.wcu.edu. doit.wcu.edu, 828.227.7487 (local), 866.928.7487 (toll free), Available 7:30 a.m. – 6:30 p.m. ET, weekdays (M-F). Event Title: Monthly Patch of Internal IT Systems. Event Locator: 2025-AGCGLH. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Friday, October 17, 2025, 1:00 AM – 5:00 AM. NO LOCATION NEEDED.

Monthly Patch of Departmental Systems

Event Title: Monthly Patch of Departmental Systems, Event Date/Time: The third Saturday of every month from 2am - 4am, Event Details: IT Staff will be installing routine Windows patches on Departmental Servers. Users Impacted: Any user that attempts to access services below may see an error while this server reboots after the update. - H: drive file share, - Print Shop Pro, - Digital Signage, - Classroom applications – concurrently licensed, - Library Digital Records share, - SPSS, - KSAN, - Campus HVAC controls, - HHS Clinic server, Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/ * http://doit.wcu.edu, * 828.227.7487 (local), * 866.928.7487 (toll free), * Available 7:30 a.m. – 6:30 p.m. EST, weekdays (Mon.-Fri.). Event Title: Monthly Patch of Departmental Systems. Event Locator: 2025-AGCGLM. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Saturday, October 18, 2025, 2:00 AM – 4:00 AM. NO LOCATION NEEDED.

Fall Data Center Outage

Event Date/Time: Saturday, 10/18/25 6:00am – 8:00pm, Event Title: Fall Data Center Outage, Event Details: On Saturday, October 18, 2025, from 6:00 a.m. until 8:00 p.m. IT Division staff will perform system maintenance to ensure the reliability and safety of the data center. During the maintenance work, system access (including VCAT) may be sporadic or unavailable; there will be rolling outages of systems throughout the day, which will affect the availability of all critical and non-critical systems located in the data center. Some services WILL NOT be affected by this outage including Banner, the university’s main WCU.edu website, Canvas, myWCU, and email. Users Impacted: Campus, Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/ * http://doit.wcu.edu, * 828.227.7487 (local), * 866.928.7487 (toll free), *… Event Title: Fall Data Center Outage. Event Locator: 2025-AGCQKD. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Saturday, October 18, 2025, 6:00 AM – 8:00 PM. NO LOCATION NEEDED.

Monthly Patch of Internal IT Systems

Event Title: Monthly Patch of Internal IT Systems, Event Date/Time: The fourth Friday of every month from 1am - 5am, Event Details: IT Staff will be installing routine Windows patches on Internal IT Servers. Users Impacted: Any user that attempts to access systems listed below may see an error while this server reboots after the update. WCU Data Warehouse , IT file shares , GlobalView , Extron , Geosciences file share , Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/ * http://doit.wcu.edu, * 828.227.7487 (local), * 866.928.7487 (toll free), * Available 7:30 a.m. – 6:30 p.m. EST, weekdays (Mon.-Fri.). Event Title: Monthly Patch of Internal IT Systems. Event Locator: 2025-AGCGLJ. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Friday, October 24, 2025, 1:00 AM – 5:00 AM. NO LOCATION NEEDED.

Monthly Patch of Departmental Systems

Event Title: Monthly Patch of Departmental Systems, Event Date/Time: The fourth Saturday of every month from 1am - 4am, Event Details: IT Staff will be installing routine Windows patches on departmental servers. Users Impacted: Any user that attempts to access services below may see an error while this server reboots after the update. - Admission Pro, - Print Shop and Facilities file share, - Titanium, - Network Setup, - Atlas Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/ * http://doit.wcu.edu, * 828.227.7487 (local), * 866.928.7487 (toll free), * Available 7:30 a.m. – 6:30 p.m. EST, weekdays (Mon.-Fri.). Event Title: Monthly Patch of Departmental Systems. Event Locator: 2025-AGCGMB. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Saturday, October 25, 2025, 1:00 AM – 4:00 AM. NO LOCATION NEEDED.

Canvas Maintenance Window

Event Title: Canvas Maintenance Window, Event Date/Time: The first and third Thursday of each month between the hours of 1:05am to 3:05am. Event Details: Required scheduled maintenance window for Canvas fixes and upgrades. Users Impacted: This will be a brief outage for all Canvas Faculty/Staff/Student users that will not last more than a few minutes. Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/ * http://doit.wcu.edu, * 828.227.7487 (local), * 866.928.7487 (toll free), * Available 7:30 a.m. – 6:30 p.m. EST, weekdays (Mon.-Fri.). Event Title: Canvas Maintenance Window. Event Locator: 2025-AGCGMD. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Thursday, November 6, 2025, 1:05 AM – 3:05 AM. NO LOCATION NEEDED.

Networking and Communications Maintenanc

Event Title: Networking and Communications Maintenance Window, Event Date/Time: The second Sunday of every month, 3am-7am, Event Details: Ongoing network systems firmware and software upgrades, system-wide low impact routing and VLAN changes, non-emergency security patches, firewall security patches and software upgrades, access layer switches, wireless access points (WAP), and phone reboots. This maintenance window does not include major core or Data Center networking switches or routers. Users Impacted: Any user that attempts to access systems listed below may experience connectivity issues while the hardware applies updates and/or reboots: WAP firmware upgrades and reboots , Switch firmware upgrades and reboots , Network systems security patches , Firewall security patches , Firewall software upgrades , Low/No impact routing changes , ClearPass network access control upgrades , Campus-wide desk phone reboots starting at midnight and completing by 7:00am , Contact Information: Please… Event Title: Networking and Communications Maintenance Window. Event Locator: 2025-AGCGMJ. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Sunday, November 9, 2025, 3:00 AM – 7:00 AM. NO LOCATION NEEDED.

Monthly Patch of Departmental Systems

Event Title: Monthly Patch of Departmental Systems, Event Date/Time: The third Saturday of every month from 2am - 4am, Event Details: IT Staff will be installing routine Windows patches on Departmental Servers. Users Impacted: Any user that attempts to access services below may see an error while this server reboots after the update. - H: drive file share, - Print Shop Pro, - Digital Signage, - Classroom applications – concurrently licensed, - Library Digital Records share, - SPSS, - KSAN, - Campus HVAC controls, - HHS Clinic server, Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/ * http://doit.wcu.edu, * 828.227.7487 (local), * 866.928.7487 (toll free), * Available 7:30 a.m. – 6:30 p.m. EST, weekdays (Mon.-Fri.). Event Title: Monthly Patch of Departmental Systems. Event Locator: 2025-AGCGLM. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Saturday, November 15, 2025, 2:00 AM – 4:00 AM. NO LOCATION NEEDED.

Canvas Maintenance Window

Event Title: Canvas Maintenance Window, Event Date/Time: The first and third Thursday of each month between the hours of 1:05am to 3:05am. Event Details: Required scheduled maintenance window for Canvas fixes and upgrades. Users Impacted: This will be a brief outage for all Canvas Faculty/Staff/Student users that will not last more than a few minutes. Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/ * http://doit.wcu.edu, * 828.227.7487 (local), * 866.928.7487 (toll free), * Available 7:30 a.m. – 6:30 p.m. EST, weekdays (Mon.-Fri.). Event Title: Canvas Maintenance Window. Event Locator: 2025-AGCGMF. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Thursday, November 20, 2025, 1:05 AM – 3:05 AM. NO LOCATION NEEDED.

Monthly Patch of Enterprise Systems

Event Title: Monthly Patch of Enterprise Systems, Event Date/Time: The Third Thursday of every month from 2am - 5am, Event Details: IT Staff will be installing routine Windows patches on Internal IT Servers. Users Impacted: Any user that attempts to access systems listed below may see an error while this server reboots after the update. - Banner Report Portal, - Canvas Development server, - Campus Police System, - CBORD CatCard Systems, - OnBase, - Password Reset System, - Records Imaging System, - Room Management Systems and Databases, - Student Email Sign-on System, - Ticketing System, - Vehicle Registration System, - Web Servers for Faculty and Students, - Web-based Application Databases, - Web-based Application Systems, - WCU Data Warehouse, - SharePoint, Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/. * http://doit.wcu.edu, * 828.227.7487… Event Title: Monthly Patch of Enterprise Systems. Event Locator: 2025-AGCGMC. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Thursday, November 20, 2025, 2:00 AM – 5:00 AM. NO LOCATION NEEDED.

Monthly Patch of Internal IT Systems

Event Title: Monthly Patch of Internal IT Systems, Event Date/Time: The third Friday of every month from 1am - 5am, Event Details: IT Staff will be installing routine Windows patches on Internal IT Servers. Users Impacted: Any user that attempts to access ithelp.wcu.edu may see an error while this server reboots after the update. Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at ithelp.wcu.edu. doit.wcu.edu, 828.227.7487 (local), 866.928.7487 (toll free), Available 7:30 a.m. – 6:30 p.m. ET, weekdays (M-F). Event Title: Monthly Patch of Internal IT Systems. Event Locator: 2025-AGCGLH. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Friday, November 21, 2025, 1:00 AM – 5:00 AM. NO LOCATION NEEDED.

Monthly Patch of Departmental Systems

Event Title: Monthly Patch of Departmental Systems, Event Date/Time: The fourth Saturday of every month from 1am - 4am, Event Details: IT Staff will be installing routine Windows patches on departmental servers. Users Impacted: Any user that attempts to access services below may see an error while this server reboots after the update. - Admission Pro, - Print Shop and Facilities file share, - Titanium, - Network Setup, - Atlas Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/ * http://doit.wcu.edu, * 828.227.7487 (local), * 866.928.7487 (toll free), * Available 7:30 a.m. – 6:30 p.m. EST, weekdays (Mon.-Fri.). Event Title: Monthly Patch of Departmental Systems. Event Locator: 2025-AGCGMB. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Saturday, November 22, 2025, 1:00 AM – 4:00 AM. NO LOCATION NEEDED.

Monthly Patch of Internal IT Systems

Event Title: Monthly Patch of Internal IT Systems, Event Date/Time: The fourth Friday of every month from 1am - 5am, Event Details: IT Staff will be installing routine Windows patches on Internal IT Servers. Users Impacted: Any user that attempts to access systems listed below may see an error while this server reboots after the update. WCU Data Warehouse , IT file shares , GlobalView , Extron , Geosciences file share , Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/ * http://doit.wcu.edu, * 828.227.7487 (local), * 866.928.7487 (toll free), * Available 7:30 a.m. – 6:30 p.m. EST, weekdays (Mon.-Fri.). Event Title: Monthly Patch of Internal IT Systems. Event Locator: 2025-AGCGLJ. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Friday, November 28, 2025, 1:00 AM – 5:00 AM. NO LOCATION NEEDED.

Canvas Maintenance Window

Event Title: Canvas Maintenance Window, Event Date/Time: The first and third Thursday of each month between the hours of 1:05am to 3:05am. Event Details: Required scheduled maintenance window for Canvas fixes and upgrades. Users Impacted: This will be a brief outage for all Canvas Faculty/Staff/Student users that will not last more than a few minutes. Contact Information: Please contact the IT Help Desk or visit the Technology Commons if you have any questions or concerns. Check the status of your requests at any time at http://ithelp.wcu.edu/ * http://doit.wcu.edu, * 828.227.7487 (local), * 866.928.7487 (toll free), * Available 7:30 a.m. – 6:30 p.m. EST, weekdays (Mon.-Fri.). Event Title: Canvas Maintenance Window. Event Locator: 2025-AGCGMD. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Thursday, December 4, 2025, 1:05 AM – 3:05 AM. NO LOCATION NEEDED.

Networking and Communications Maintenanc

Event Title: Networking and Communications Maintenance Window, Event Date/Time: The second Sunday of every month, 3am-7am, Event Details: Ongoing network systems firmware and software upgrades, system-wide low impact routing and VLAN changes, non-emergency security patches, firewall security patches and software upgrades, access layer switches, wireless access points (WAP), and phone reboots. This maintenance window does not include major core or Data Center networking switches or routers. Users Impacted: Any user that attempts to access systems listed below may experience connectivity issues while the hardware applies updates and/or reboots: WAP firmware upgrades and reboots , Switch firmware upgrades and reboots , Network systems security patches , Firewall security patches , Firewall software upgrades , Low/No impact routing changes , ClearPass network access control upgrades , Campus-wide desk phone reboots starting at midnight and completing by 7:00am , Contact Information: Please… Event Title: Networking and Communications Maintenance Window. Event Locator: 2025-AGCGMJ. Does your event or space usage involve children under the age of 18? FALSE. Primary Event Contact Or Sponsor: IT. Contact Email: cio_office@wcu.edu. Contact Phone Number: 7282. Sunday, December 14, 2025, 3:00 AM – 7:00 AM. NO LOCATION NEEDED.