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Troubleshoot signing in

If you're having trouble signing in to your 25Live® Publisher account:

  • First, verify that you're using the correct email address and password.
  • If your credentials are correct and you still can't sign in, click this link to force a full sign out. Then, try signing in again.
  • Still can't sign in? Contact Support.

Important If your organization has enabled single sign-on for 25Live accounts, you use a special sign-in link and not the 25Live sign-in form. For more information, contact your organization's 25Live administrator, or go to Single sign-on.