Your Address Book

What you can learn in this topic

• How the Address Book works
• How to create, rename, and delete contact groups
• How to delete contacts from groups
• How to add contacts to your Address Book or another group
• How to clear bounced flags in the Address Book
• About invalid email addresses and bounced flags
• How to edit a contact's display name

How the Address Book works

The Address Book in 25Live® Publisher is a collection of names and email addresses.

The Address Book is just one of many groups that you can create. A group is any collection of contacts that serves a particular purpose. For example, a group might include the contacts to whom you send a scheduled calendar email message. Or, you might create a group of the people with whom you share a particular calendar. Groups correspond to distribution lists in Microsoft® Office Outlook® and other email programs.

While in most ways the Address Book acts like any other group, it has some unique properties.

• The Address Book is a location as well as a group. You manage all of your groups in the Address Book location.
• You can't delete or rename the Address Book group.
• The Address Book group is a complete list of all the contacts that you add to distribution lists for calendar email messages, calendar sharing permission lists, and any other groups.

  Contacts added to these other lists and groups automatically appear in the Address Book group.

Note The Address Book group is a complete list of your contacts but it is not a master list. If you delete a contact from the Address Book, you do not simultaneously delete it from calendar email distribution lists, sharing permission lists, and any other groups to which it belongs. To definitively purge a contact, you must delete it from each list or group where it appears.

In the Address Book location, you can create any number of other contact groups, for example:

• Each calendar for which you send scheduled calendar email updates.

  What are scheduled calendar email updates?

• The people who receive response notifications each time someone registers to attend an event or type of event.

  What options do I have when setting up event registration?

• The people that you invite routinely to attend a particular type of event.

  How do I enable event registration?

How to create, rename, and delete contact groups

To manage your contact groups, go to the Address Book location.

To create new groups

1. On any calendar page in the 25Live editing environment, click your account name in the upper-right corner, and then click Address Book in the drop-down menu.
2. On the Address Book page, under Groups, click New Group.

   A new group named Group 1 (or Group 2 if a group named Group 1 aleady exists) is added to the Groups list.

3. Click the new group's generic name to replace it with a meaningful name.

Tip After you click Address Book or another group, the new group name becomes a hyperlink.

How do I add contacts to a new group?

To rename groups

1. On any calendar page in the 25Live editing environment, click your account name in the upper-right corner, and then click Address Book in the drop-down menu.
2. On the Address Book page, under Groups, click the group you want to rename.
3. Place your cursor over the group name. Select the old name, and then type the new name you want to use.

To delete groups

1. On any calendar page in the 25Live editing environment, click your account name in the upper-right corner, and then click Address Book in the drop-down menu.
2. On the Address Book page, under Groups, click the group you want to delete.
3. Click Delete Group.

I don't want to delete the entire group. I just want to delete some contacts in the group.

How to delete contacts from groups

You can delete contacts from groups at any time. If a contact occurs in more than one group, you must delete the contact from each group to eliminate it altogether.

I don't want to delete the contacts altogether. I just want to move them from one group to another.

1. On any calendar page in the 25Live editing environment, click your account name in the upper-right corner, and then click Address Book in the drop-down menu.
2. On the Address Book page, under Groups, click the folder for the group that contains the contacts that you want to delete.
3. Select the checkbox to the right of the email address for each contact that you want to delete.

   Or, to select all the email addresses, for Select, click All.

4. In the action bar at the top of the group, in the drop-down list on the left, select Remove.
5. Click Go.

Tip Deleting a contact from the Address Book group does not simultaneously delete it from every calendar distribution list. If you want to stop sending a calendar email to one or more contacts, remove those addresses from the calendar's distribution list.

How to add contacts to your Address Book or another group

You can add contacts to groups in different ways:

• Add one or more contacts by typing or pasting email addresses.
• Add one or more contacts by copying or moving them from another group.
• Add lots of contacts at once by importing a contacts file that you exported from another email program.
• Any contacts you add during the process of sharing a calendar or setting up a calendar email distribution list are automatically added to the Address Book group, if they aren't already in that group.
• When people sign up to attend an open event that you sponsor, you have the option of adding them to your Address Book group.

Notes

• You might see this symbol preceding contacts in the Address Book and other groups. The symbol indicates that the contact is a 25Live account holder.
• You can edit the display name for a contact in your Address Book if the contact's email address is not associated with a 25Live account. You can also add display names for contacts listed with only an email address.
• Although there is not a hard limit to the number of addresses that you can store in your 25Live Address Book, the Address Book can be difficult to work with if you import or create a large number of contacts, such as 1000 or more.

  In addition, if you want to import a large number of contacts, we recommend that you import them in batches of no more than a couple of hundred at a time.

Add one or more contacts by typing or pasting email addresses

25Live Publisher groups accept email addresses in standard internet (SMTP) name@domain format. If you try to add an email address in some other format, you'll get an error message.

To add one or more contacts by typing or pasting email addresses

1. On any calendar page in the 25Live editing environment, click your account name in the upper-right corner, and then click Address Book in the drop-down menu.
2. On the Address Book page, under Groups, click the group to which you want to add the contacts.

   The group I want to add contacts to doesn't exist yet

3. Under Add Addresses, type or paste the email addresses that you want to add.
4. Click Add to Address Book or Add to Group to move the addresses into the Address Book or Group section on the right.

Add one or more contacts by copying or moving them from another group

If the contacts that you want to add to one group already exist in another group, you can copy them from one group to another. Or, if you no longer want the contacts in the original group, you can move them to the new group.

Note Because the Address Book group is a comprehensive list of all of your contacts, you can copy contacts from the Address Book to other groups but you can't move contacts from the Address Book to other groups.

To add one or more contacts by copying or moving them from another group

1. On any calendar page in the 25Live editing environment, click your account name in the upper-right corner, and then click Address Book in the drop-down menu.
2. On the Address Book page, under Groups, click the group from which you want to copy the contacts.
3. Select the contacts that you want to copy or move. In the action bar at the top of the group, in the drop-down list on the left, select Copy to Group or Move to group.

   Note If the group you're copying from is the Address Book group, you won't see Move to group in the drop-down list.

4. In the drop-down list on the right, choose the group to which you want to copy or move the contacts.

   The group I want to copy or move the contacts to doesn't exist yet

5. Click Go.

How to clear bounced flags in the Address Book

Invalid email addresses appear in the Address Book with red exclamation marks (see the image below). Invalid email addresses are those to which 25Live has tried to deliver email (such as for event registration and calendar digest emails), but the email was returned as undeliverable (i.e. bounced). (For more information, see About invalid email addresses and bounced flags.)

If you believe that one or more of the email addresses was incorrectly flagged as invalid, or have since been repaired, you can clear the bounced flags for any number of selected addresses, all at once. After the bounced flags are cleared, 25Live will again attempt to deliver email to those addresses.

To clear bounced flags in the Address Book

1. On any calendar page in the 25Live editing environment, click your account name in the upper-right corner, and then click Address Book in the drop-down menu.
2. Add the invalid addresses to the Address Book (if they aren't there already).

   The invalid addresses need to appear in the Address Book before you can select them, and then clear their bounced flags. See: How to add contacts to your Address Book or another group.

3. Select the invalid addresses for which you want to clear the bounced flag. Click Bounced to select all of the invalid addresses at once.
4. Select Clear Bounced Flag from the drop-down menu above the address list, and then click Go (as shown in the example above).

   The red exclamation marks are cleared. If a new attempt to deliver email to one or more of the addresses fails again, the red exclamation marks reappear.

About invalid email addresses and bounced flags

Invalid email addresses appear with red exclamation marks. Invalid email addresses are those to which 25Live has tried to deliver email (such as for event registration and calendar digest emails), but the email was returned as undeliverable (i.e. bounced).

Note 25Live may be unable to deliver email for any one of several reasons, including: the email account was deleted, the recipient's email inbox was full, the incoming email was blocked as spam, or the recipient organization's email service was down.

After an email address has been flagged as invalid, the address appears with red exclamation marks, and 25Live stops attempting to deliver any email to that address.

If you believe that one or more of the email addresses was incorrectly flagged as invalid, or have since been repaired, you can clear the bounced flags. After the bounced flags are cleared, 25Live will again attempt to deliver email to those addresses.

Important To avoid having email addresses flagged as invalid again in the future, contact your organization's IT department to ensure that emails arriving from 25Live are not blocked as spam (i.e. they are added to your organization's safe list -- see An Internet Service Provider (ISP) or email client is treating 25Live messages as spam).

How to edit a contact's display name

You can edit the display name for any contact with an email address that is not associated with a 25Live account. You can also add display names for contacts listed with only an email address.

Tip 25Live account holders have this symbol before their display names.

To edit or add a display name

1. On any calendar page in the 25Live editing environment, click your account name in the upper-right corner, and then click Address Book in the drop-down menu.
2. On the Address Book page, under Address Book, pause your cursor over the display name or email address for the contact you want to change.

   An edit box appears. The box contains the current display name, if there is one, or is blank, if no display name currently exists.

   

3. If a display name exists, select it. Type the display name you want to use, and then press Enter.